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Customer Service Charter

Standards of Service: Website

We will ensure that our website is kept up-to-date and contains information relevant to our customers.

Where possible, we will make copies of our reports and publications accessible in electronic format.

Feedback from users of the site is welcomed: please email any comments to nswqb@nswqb.ie or use the online feedback form if you need to get in touch with a specific department.

ACCESSIBILITY

Browsealoud:
Browsealoud is a computer program that reads aloud all website content including PDF and MS Word documents. As you move the cursor over words, they are spoken aloud. Browsealoud is free to the end user and makes using the Internet easier for people who have:

Browsealoud is a Windows browser plug-in designed for use with Internet Explorer 6 upwards or Netscape Navigator. If you install the Browsealoud plugin onto your PC, you can have the web pages on this website read back to you. To avail of this service, the Browsealoud plugin is available for download to your browser from http://www.browsealoud.com/downloads . You can also take a video tour http://www.browsealoud.com/videotours which will assist you on how to use Browsealoud, access the options and change the way Browsealoud will read content aloud to you''.