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Customer Service Charter

Standards of Service: Personal callers

Our offices are open to the public by appointment from Monday to Friday, 9 am to 5 pm, excluding public holidays.

Every effort will be made to accommodate customers for whom these hours are not suitable.

We are committed to providing a clean and accessible office that ensures privacy for callers and that complies with health and safety regulations.

If access to our office poses a difficulty, we will make alternative arrangements.